What I Always Want to Say

Over the Christmas holiday, Mark and I received a bottle of Lagavulin… funny thing is, when we tried it, we both hated it.  Now maybe we’re just not sophisticated enough to appreciate its flavors, but, I really think the contents were “off”.

On a recent visit to the BC Liquor store on Alberni, I spoke with the assistant manager, Raquel, and explained to her the issue.  She was very quick to tell me to just bring the bottle back and she’ll give me a new one.  I was amazed.

So, a few days later, I brought the bottle back, opened, no box, and without a receipt.  Raquel was there, and she offered me to exchange my “off” bottle with anything else they have in the store.  I took a Macallan 15 yr (My personal favorite) and proceeded to give me $5 in change.

Now that is service!

Thanks Raquel!!!!

-Rick

This entry was posted on Saturday, January 24th, 2009 at 5:07 pm and is filed under Raves. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.